![]() O Payment is charged immediately at checkout. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.Īnything else I should know about pre-orders? Yes! If you do place a pre-order from our store, please note the following: While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition items do happen. Shipping and delivery dates on these items are not guaranteed, unless otherwise noted. Please check your confirmation email for details on when pre-order items will ship. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. I ordered an item listed as “pre-order.” When will it arrive? Pre-ordered items are not available to ship at the time of purchase. Offers only apply to the United States unless otherwise noted. Universal Music Group has the right to end or modify any promotion at any time at its sole discretion. Returns or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer. Void where prohibited, taxed or otherwise restricted. Offer cannot be sold, transferred, or otherwise bartered. Offer may not be combined with any other sale, promotion, discount, code, promo, coupon and/or offer. Not valid after purchase, on prior purchases, gift cards, gift certificates, taxes, shipping, or handling and processing charges. All offers are limited to stock on hand no rain checks or vouchers are available unless otherwise noted. How do discounts and special offers work? And now for some legal language: Unless otherwise specified, product prices already reflect discounts. The tax is calculated based on applicable sales tax and use tax laws within each state. ![]() What is the sales tax on my order? Sales tax is applied to all domestic orders. If you order a bundle and later decide that you do not want everything included in it, you must cancel the full order for the bundle and purchase the items you do want individually. If I purchased a bundle am I able to remove an item or items from it for a refund? Note that if we don’t get a response from you within 5 business days, we reserve the right to refund your order in full. We make every effort to ensure inventory is accurate to avoid this happening. What happens if you run out of stock of an item I’ve already ordered? In rare cases when an item runs out of stock after your order is placed, we’ll contact you ASAP to exchange the affected item for another of equal value. If a size, color, or other variant doesn’t appear online, it is not currently available. If you’re having trouble accessing the site for any reason, please reach out to us at the email listed above and we’ll do our best to help.Ĭan I get a different size or color than what is offered through the store? No. If they do not reverse and you believe there has been a billing error, please reach out to us at the email listed above.Ĭan I place an order over the phone? We can only accept orders placed through the website. If you see any additional pending charges on your account, please allow up to 3 business days for them to reverse. Once I place an order, when will my account be charged? If you place an order on our store, you will be charged for the full cost of your order immediately. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed. Please reach out to us at the email listed above, select the appropriate category, and we’ll make every effort to accommodate your request! All orders are subject to our return and exchange policies. If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. We also cannot cancel orders after they’ve been processed. ![]() We’re here to help! If you can’t find the answer you’re looking for in our FAQ, please reach out to us at umgnashville Someone on our team will reach out to you shortly.Ĭan I change my order? Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity.
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